Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our moving services.
Last Updated: January 31, 2026
Information We Collect
- Personal information such as name, address, phone number, and email address
- Moving details including origin and destination addresses, inventory lists
- Payment information processed securely through encrypted channels
- Communication records including emails, calls, and service interactions
- Website usage data through cookies and analytics tools
How We Use Your Information
- Provide and coordinate your moving services
- Communicate with you about your move and our services
- Process payments and maintain financial records
- Improve our services and customer experience
- Send promotional materials (with your consent)
- Comply with legal and regulatory requirements
Information Protection
- We use industry-standard encryption to protect sensitive data
- Access to personal information is limited to authorized personnel only
- Regular security audits and updates to our systems
- Secure data storage with backup and recovery procedures
- Employee training on privacy and data protection practices
Information Sharing
- We do not sell or rent your personal information to third parties
- Information may be shared with service partners necessary for your move
- Legal authorities when required by law or to protect our rights
- Business partners only with your explicit consent
- Aggregated, non-personal data for business analysis and improvement
Your Privacy Rights
Access Your Data
Request a copy of the personal information we have about you.
Update Information
Correct or update any inaccurate personal information.
Data Portability
Request your data in a portable format for transfer to another service.
Delete Data
Request deletion of your personal information (subject to legal requirements).
Additional Information
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These help us understand how you use our site and improve our services.
You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Customer records are typically maintained for 7 years after service completion.
When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention policies.
Third-Party Services
Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We work with trusted partners who maintain similar privacy standards, but their practices are governed by their own privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notice on our website.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your data, please contact our privacy team.